When you contact us or request service, we collect your name, phone number, email address, and the address where you need help. We also collect details about your water damage so we can send the right crew and equipment.
If you visit our website, we automatically collect basic technical information like your IP address, browser type, and the pages you view. We use this to keep our site working and to understand what visitors find helpful.
We use your contact information to schedule your service, send updates, and follow up after the job. We may also use it to answer your questions or provide a quote.
We use technical data to improve our website and make sure it loads quickly and securely. We do not sell your personal information to anyone.
Our website uses cookies to remember your preferences and to help us understand how people use the site. Cookies are small files stored on your device. You can disable cookies in your browser settings, but some parts of the site may not work as well.
We do not use cookies to collect sensitive personal information like your payment details.
We use trusted third-party tools, like Google Analytics, to see how many people visit our site and which pages they view. These tools may collect your IP address and other usage data. They have their own privacy policies, and we encourage you to review them.
We may also use third-party services for scheduling, invoicing, or email communication. These providers only get the information they need to perform their specific task.
We do not sell, rent, or trade your personal information. We may share it with our trusted employees, subcontractors, or service providers who help us complete your restoration job. They are required to keep your information confidential.
We may also disclose information if required by law, to protect our rights, or in an emergency to keep someone safe.
We keep your personal information only as long as we need it to provide our services and meet legal requirements. When it's no longer needed, we securely delete or destroy it.
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include physical, electronic, and procedural safeguards.
No method of transmission over the internet is 100% secure, but we work hard to keep your data safe.
You have the right to ask us what personal information we have about you, to correct any mistakes, or to request that we delete it. You can also opt out of marketing emails at any time by clicking the unsubscribe link.
To exercise any of these rights, contact us using the information below. We'll respond as quickly as we can.
Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.
We may update this policy from time to time. When we do, we'll post the new version on this page and update the effective date. We encourage you to check back occasionally to stay informed.
If you have questions about this privacy policy or how we handle your data, reach out to us. We're here to help.